Design a Messaging Service

Last updated: January 21, 2026

Quick Overview

Design a real-time messaging system that handles millions of requests. Discuss trade-offs in consistency, availability, and performance.

Shopify
System Design
Software Engineer
Shopify
January 21, 2026
Software Engineer
Technical Screen
System Design
Easy

10

13

2,025 solved


Design a real-time messaging system that handles millions of requests. Discuss trade-offs in consistency, availability, and performance.

System design interviews at Shopify typically last 45-60 minutes. You are expected to drive the conversation, starting from requirements gathering through to a detailed architecture. The interviewer will evaluate your ability to handle ambiguity and make practical engineering decisions.

What the Interviewer Expects
  • Clearly define functional and non-functional requirements
  • Propose a reasonable high-level architecture with core components
  • Choose appropriate data storage solutions with basic justification
  • Discuss basic scaling strategies (horizontal scaling, caching)
  • Identify potential bottlenecks and suggest simple solutions
Key Topics to Cover
Load balancing and horizontal scaling
High-level architecture and component design
Monitoring, logging, and alerting
Security and authentication
Message queues and async processing
How to Approach This
  1. Start by clarifying functional and non-functional requirements with the interviewer.
  2. Estimate the scale: QPS, storage, bandwidth. This drives your design decisions.
  3. Draw a high-level architecture first, then deep dive into 1-2 critical components.
  4. Discuss trade-offs explicitly (e.g., consistency vs availability, SQL vs NoSQL).
  5. Address failure scenarios, monitoring, and how the system handles 10x traffic spikes.
Possible Follow-up Questions
  • How would you handle a region-wide outage?
  • How would you handle schema migrations with zero downtime?
  • What would the deployment pipeline look like for this system?
  • What happens if one of your database nodes goes down?
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Sample Answer
Requirements Clarification

Before diving into the architecture, clarify the scope with the interviewer. For Messaging Service, key functional requirements include: what are the ...

Capacity Estimation

Estimate the scale to drive design decisions. Assume 100M DAU with an average of 10 actions per user per day = 1B requests/day ~ 12K QPS average, ~36K...


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