Improve Slack for new users

Last updated: August 26, 2025

Quick Overview

How would you improve Slack for power users? Walk through your product thinking process.

Reddit
Product / Decision Making
Product Manager
Reddit
August 26, 2025
Product Manager
Onsite
Product / Decision Making
Easy

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5

1,943 solved


How would you improve Slack for power users? Walk through your product thinking process.

This product question from Reddit's Onsite goes beyond feature brainstorming. The interviewer expects a framework-driven approach that considers market dynamics, user segmentation, and data-informed decision making.

What the Interviewer Expects
  • Identify the target user and their core problem
  • Propose reasonable solutions with basic prioritization
  • Define 2-3 key success metrics
  • Consider basic trade-offs and risks
Key Topics to Cover
User research and problem identification
Competitive analysis
Data-informed decision making
Platform and network effects
Growth loops and retention
How to Approach This
  1. Start with the user. Who are they, what problem do they have, and what is their current workaround?
  2. Use a prioritization framework: impact vs effort, RICE scoring, or ICE scoring.
  3. Define success metrics using the AARRR framework: Acquisition, Activation, Retention, Revenue, Referral.
  4. Consider second-order effects. A feature might boost short-term engagement but hurt long-term retention.
Possible Follow-up Questions
  • How would you validate this idea before committing engineering resources?
  • How would you handle pushback from engineering on feasibility?
  • What would you do if usage data contradicts user feedback?
  • How would you decide to kill this feature if it's not working?
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Sample Answer
Problem Framing

To improve Slack for new users, we need to understand the specific challenges they face when onboarding to a complex communication platform. New users often struggle with:

  1. *Overwhelming Interface...
User & Market Context

The primary users we are targeting are new employees in organizations that utilize Slack for communication. These users are often in their first week of employment and are eager to integrate into thei...


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