Tell me about a time you failed and how you recovered
Last updated: February 21, 2026
Quick Overview
Use the STAR method to answer. Be specific about the situation at ServiceNow, your actions, and measurable outcomes.
ServiceNow
February 21, 2026144
10
3,068 solved
Use the STAR method to answer. Be specific about the situation at ServiceNow, your actions, and measurable outcomes.
Behavioral questions at ServiceNow are weighted heavily in the hiring decision. This question appears in the Behavioral Round and is designed to assess your past experiences and how they align with ServiceNow's leadership principles and culture.
What the Interviewer Expects
- Share a compelling story with specific details and measurable outcomes
- Demonstrate leadership skills: influence without authority, mentoring, decision-making
- Show empathy and emotional intelligence in conflict situations
- Reflect on lessons learned and how you applied them going forward
- Quantify your impact with concrete metrics where possible
Key Topics to Cover
How to Approach This
- Use the STAR method: Situation, Task, Action, Result.
- Be specific about YOUR actions, not just the team outcome.
- Quantify your impact whenever possible (e.g., "reduced latency by 40%").
- Prepare stories for: conflict, failure, ambiguity, leadership, and technical trade-offs.
- Show growth mindset. Explain what you learned and how you changed your approach.
Possible Follow-up Questions
- How did this experience change your leadership style?
- How did you measure the success of your actions?
- How did you get buy-in from stakeholders who disagreed?
Sharpen Your Skills on Codemia
Practice similar problems with our interactive workspace, get AI feedback, and track your progress.
Browse Behavioral QuestionsSample Answer
How to Structure Your Response
Use the STAR method to structure a clear, compelling answer: **Situation** (2-3 sentences): Set the context. What was the project, team, and stakes? ...
Example Answer Framework
"At my previous company, we were building [specific product/feature] and faced [the specific challenge from the question]. The team was [size] and the...
Submit Your Answer
